- New and unused merchandise may be returned with the original tags attached to garment up to 30 days from the date of purchase for a refund. A credit will be issued to the original credit card for the item(s) amount, less shipping and handling.
- If you need a copy of the return form, you can download it here.
- Return authorization is not necessary, and we do not issue RA#s for consumer returns.
- Non-Returnable items: Sale Items
- If you need a different item, color, or size, please place a new order and follow the directions for returning unwanted items for a refund which is outlined above.
Defective and incorrect items:
- If you receive any defective or incorrect items, please contact us at email@example.com prior to sending these items back.
- Please ship your return with a carrier that provides tracking and insurance. We cannot be responsible for items that do not arrive at our facility.
- We do not accept C.O.D. deliveries.
- Please send all returns to:
Attn: Online Returns
2677 E. El Presidio St.
Long Beach, CA 90810
Returns enter our system within 48 hours of receipt and will be finalized within four business days after arrival. Email notification is sent upon the finalization of your return, not when your items are received at the facility. Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email notification.
If you have any questions regarding your return:
- E-mail us at firstname.lastname@example.org
- Call us directly at 888-800-5999 Monday-Friday between 8:30 a.m. and 5 p.m. PST